Returns Policy

Thanks for shopping at Elmbridge. If you are unsatisfied with your purchase of products from our website, we’re here to help.

Cancellations and Returns

You have 30 calendar days to return an item purchased from our website from the date you received it.

To be eligible for a return, your item must be returned to Elmbridge completely unused, within the original, undamaged packaging. You must also provide the receipt or proof of purchase.

To start the returns process, please email Elmbridge returns department at returns@elmbridgeuk.com.

Unfortunately, Elmbridge is unable to cover any shipping and admin costs incurred during the cancellation/returns process. These must be paid for by yourselves.

Damaged / Faulty Goods

If your item is damaged or faulty upon arrival, please contact Elmbridge returns department at returns@elmbridgeuk.com for processing.

Refunds / Exchanges

Once Elmbridge receive your item, we will notify you of its arrival and the refund/exchange status, after inspecting the item.

If your return is approved, we will initiate an exchange or refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

All goods should be suitably wrapped/packaged to ensure safe handling and protection during transit.

Contact Us

A detailed version of our Terms and Conditions are available on request, or can be found in the rear of our catalogues in the Downloads section. If you have any further questions, please contact us at sales@elmbridgeuk.com.